Shipping policy
Where we ship
We deliver to every Australian state and territory. PO boxes and parcel lockers are fine.
Order processing time
Orders take 2 to 3 business days to prepare and dispatch. Business days are Monday to Friday, not counting Australian public holidays.
Orders placed before 2:00 pm AEST on a business day start processing that day. Orders placed after that, or on a weekend or public holiday, start the next business day.
You'll get an order confirmation email as soon as you check out, and a separate email with tracking once your order ships.
Delivery timeframe
| Stage | Time |
|---|---|
| Preparation and dispatch | 2 to 3 business days |
| Transit | 6 to 10 business days |
| Total estimated delivery | 8 to 13 business days from order |
These are estimates, not guarantees. Allow extra time during peak periods such as November to January, and for regional or remote addresses.
Shipping costs
- Orders AU$99 and over: free standard shipping.
- Orders under AU$99: flat AU$9.95 standard shipping.
Shipping is shown at checkout before you pay. All prices are in Australian dollars.
Where your order ships from
Las Noche works with fulfilment partners overseas, so your order may ship from outside Australia. That's why delivery takes a little longer than a product held in a local warehouse. Shipping direct keeps our prices lower, and every order is tracked from dispatch to your door.
Duties and taxes
For orders delivered within Australia, there is nothing extra to pay on delivery. No customs duties or import taxes are charged to you. The price at checkout is the price you pay.
In the rare case that a high-value order is assessed for duties by the Australian Border Force, those charges are the recipient's responsibility.
Tracking your order
Once your order is dispatched, after the 2 to 3 day preparation, we'll email you a tracking number. Allow 2 to 3 days for the first tracking scan to appear as the parcel enters the network. You can then follow it with the link in that email.
Delays
Some things are outside our control: customs inspections, weather events, carrier backlogs during busy periods, or an incorrect delivery address. If your tracking hasn't updated for several days, or you're worried about a delay, email us and we'll chase it up.
Lost or significantly delayed orders
If your order hasn't arrived within 20 business days of dispatch, contact us. We'll open an enquiry with the carrier and, if the parcel can't be found, send a replacement or give you a full refund.
Orders with more than one item
If you order more than one item, they may arrive in separate parcels on different days, at no extra cost to you.
Wrong address or changes to your order
Please check your shipping address before you order. If you need to change the address or cancel, email us within 24 hours of ordering and before the order has been dispatched. Once an order is on its way we can't change it, but you can use our return process.
We can't take responsibility for orders lost because of an incorrect or incomplete address. If a parcel comes back to us for that reason, we can resend it once you cover reshipping.
Damaged or faulty on arrival
If your lamp arrives damaged or faulty, our 60-Day Guarantee covers you. See the Return and Refund Policy for how to report it and what happens next.
Contact
Las Noche
Email: support@lasnoche.com (or use our contact form)
Support hours: Monday to Friday, 9:00 am to 5:00 pm AEST
We reply within 1 business day.